Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Contact Us for any inquiries regarding our terahertz therapy devices, PEMF devices from Oxford Medicals, or portable saunas from Relax Sauna. Our dedicated team is here to assist you with any questions or support you may need. We value your health and wellness journey and are committed to providing you with the best service possible. Don’t hesitate to reach out! 😊
At My Site, we prioritize your satisfaction and are eager to help you explore our range of products. Whether you need assistance with product selection or have questions about our therapies, our customer service team is just a message away. We believe in fostering a positive experience for all our customers!
For further assistance, please feel free to contact us via our Contact Form or call our support line. We are available to help you Monday through Friday, from 9 AM to 5 PM. Your health and wellness are our top priorities, and we look forward to supporting you on your journey!
Get in Touch
We are here to assist you with any inquiries or support you may need regarding our products.
1234 Wellness Ave
Springfield, IL 62704
(555) 123-4567 | [email protected]
5678 Relax St
Hometown, CA 90210
(555) 987-6543 | [email protected]
9101 Therapy Blvd
Metropolis, NY 10001
(555) 555-5555 | [email protected]